FAQs

What method is used for shipping?

We currently use USPS for all domestic orders. 

How long does it take to make a bracelet?

Bracelets are made when your order is received. It will take between 7-10 business days for your bracelet to be made. Bracelets will be shipped upon completion.

What size are the bracelets?

Our standard bracelet size is 7 1/2 inches in diameter. Arm Candy bracelets are 7 inches in diameter. If larger or smaller bracelets are need please email beadsbytrey@gmail.com

How can I get in touch with customer service?

Please email us at beadsbytrey@gmail.com

I sent an email to to customer service when can i expect a response?

Please allow up to 48 hours to receive a response. We will do our best to respond in a timely manner.

Do you offer returns?

Yes. We will gladly take a returns within 48 hours of delivery. Any time longer than 48 hours up to 14 days we will accept a return for store credit. Please note for all returns there is a restocking fee of $5.00 USD.

I have not received my order confirmation what should I do?

Order confirmations may take up to 24 hours to send due to demand a processing times of the email client. If after 24 hours you have not received an  email please email us beadsbytrey@gmail.com.

Can I change an order after I place it?

If you have a custom order you will not be able to change an order after it has been placed unless we are notified before production begins. If you order bracelets from our collections you have 24 hours to change your order. You are always welcome to email beadsbytrey@gmail.com to change your order. We will do our best to accommodate all requests.